Frequently Asked Questions

Registering on ar99 takes just a few minutes. Click the registration option on the homepage, fill in your full legal name, date of birth, residential address, email address and mobile number, then choose a secure password. You will receive a confirmation email to verify your address. Once verified, your Account is active and you can explore the Platform. Identity verification (KYC) is required before withdrawals are processed.

ar99 is strictly an adults-only platform. You must be at least 18 years of age — or the higher minimum age required by the operator's licence jurisdiction — to register, deposit or participate in any gaming activity. We carry out age verification as part of KYC. Accounts found to belong to minors are closed immediately and associated data is deleted. Being 18+ does not automatically make gambling lawful in all jurisdictions, including Pakistan.

ar99's KYC process typically requires a copy of your valid Computerised National Identity Card (CNIC), proof of your residential address (such as a utility bill or bank statement issued within the past three months) and, in some cases, proof of your payment method. Documents are reviewed to confirm your identity, age and place of residence before withdrawals are approved. All documents are handled confidentially in line with our Privacy Policy.

No. ar99 enforces a strict one Account per person policy. Creating duplicate or multiple accounts — whether using different email addresses, phone numbers or payment methods — is a direct violation of our Terms & Conditions. Where duplicate accounts are detected, all associated accounts may be suspended, bonuses forfeited and any balance frozen pending review. If you have accidentally created a second account, contact our support team to resolve the situation before it escalates.

On the ar99 login page, click "Forgot Password?" and enter the email address registered to your account. You will receive a password reset link within a few minutes — check your spam folder if it does not arrive promptly. Follow the link to create a new password. Choose something strong: a mix of letters, numbers and symbols. If you continue to experience access issues, contact [email protected] directly and our team will assist you promptly.

ar99's live cashier lists all currently available deposit options. Pakistani-relevant payment references that may appear include mobile wallets such as Easypaisa and JazzCash, instant bank transfers via Raast, and traditional bank transfers through providers such as HBL, UBL, Meezan Bank and Bank Alfalah. Cryptocurrency options like BTC, ETH and USDT may also be available. Please note: mention of any payment provider is contextual only and does not imply that provider endorses or supports gambling transactions.

ar99 displays balances and references amounts in PKR (Pakistani Rupees) for users in the Pakistani market, depending on the account configuration at the time of registration. Where currency conversion is applied by a payment provider, any associated fees or exchange-rate differences are determined by that provider and reflected in the final credited or received amount. Always check the displayed conversion rate in the cashier before confirming a transaction.

Withdrawal processing times depend on several factors: whether your KYC verification is complete, whether any active wagering requirements remain on bonus funds, and the processing speed of your chosen payment method. Once ar99 approves a withdrawal, mobile wallet transfers (e.g., Easypaisa, JazzCash) typically arrive faster than bank transfers. Cryptocurrency withdrawals are subject to network confirmation times. If your withdrawal has not arrived within the expected window, contact [email protected] with your transaction reference.

Yes. Minimum and maximum transaction limits are set per payment method and are displayed in real time within the ar99 cashier when you select a deposit or withdrawal option. For example, mobile wallet minimums may start from PKR 500, while bank transfer minimums may be higher. Maximum limits vary by payment method and account verification status. Completing full KYC verification generally unlocks higher withdrawal limits. Check the cashier for current figures as limits are subject to change.

No. ar99's policy requires that all deposits originate from a payment account registered in your own name. Third-party deposits — including transfers from a family member's Easypaisa, JazzCash, Raast or bank account — are strictly prohibited. Where a third-party deposit is identified during KYC or compliance review, funds may be frozen and the account suspended pending investigation. This policy exists to prevent money laundering and protect all users on the platform.

ar99 covers a broad range of sports betting markets relevant to Pakistani users. These include Pakistan cricket (Test, ODI, T20 internationals), PSL (Pakistan Super League), ICC tournaments, international football leagues, UFC and mixed martial arts, tennis, basketball and esports. Markets within each sport can include match winner, handicap, total runs/goals, player performance props and live in-play options as the event progresses.

Live in-play betting lets you place wagers on a sporting event while it is actively in progress. Odds update in real time based on the current match situation — so, for instance, during a PSL T20 you can bet on the outcome of the next over or whether a specific team will win from their current position. Odds move quickly, and not all markets stay open throughout the event. A stable internet connection is strongly recommended for in-play betting.

ar99's casino section includes online slots (video slots, jackpot slots, classic three-reel titles), live dealer games (live roulette, live baccarat, live blackjack, live casino hold'em) and table game variants you can play against the RNG software. Game availability depends on your account region and the current platform library. The sportsbook and casino are accessible from the same account — no separate registration is required to switch between them.

Yes. ar99 is fully optimised for mobile browsers on both Android and iOS devices, which are widely used across Pakistan. The mobile interface adapts to your screen size without requiring a separate download. Sportsbook, live casino and slot games all load smoothly in a modern mobile browser. For the best experience, use an up-to-date version of Chrome, Safari or Firefox and ensure you have a reliable data or Wi-Fi connection — particularly for live in-play betting and live dealer games.

Odds represent the probability of an outcome and determine how much you win relative to your stake. Common formats include Decimal (e.g., 2.50 — multiply your stake by the decimal to get total return), Fractional (e.g., 6/4 — traditional UK format) and American/Moneyline (e.g., +150 or -120). ar99 allows users to switch between odds formats from their account settings. Decimal is generally the most straightforward format for users who are newer to sports betting.

ar99 may offer various promotions depending on current campaigns. These can include welcome bonuses for new registrations (typically a matched deposit bonus up to a specified PKR amount), reload bonuses for existing players making subsequent deposits, free bets on selected sports events (such as PSL or ICC matches), free spins on featured slot games, and cashback offers on net losses over a defined period. All current promotions are listed in the Promotions section of the Platform.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount — or bonus plus deposit — before the resulting winnings can be withdrawn as real money. For example, a PKR 5,000 bonus with a 30x wagering requirement means you must wager PKR 150,000 in total before withdrawing bonus-derived funds. Not all game types contribute equally — slots typically count 100%, while certain live table games may contribute less. Always check the specific bonus terms before opting in.

Yes. ar99 reserves the right to cancel or forfeit bonus funds and associated winnings in certain situations — including where bonus abuse is detected (such as low-risk hedging strategies designed solely to clear wagering requirements), where multiple accounts are operated to claim the same offer, or where the bonus validity period expires before wagering requirements are met. If you believe a bonus has been incorrectly removed from your account, contact [email protected] with your account details.

Most ar99 promotions require an explicit opt-in before becoming active on your account. This may involve clicking an "Activate" or "Claim" button on the Promotions page before making a qualifying deposit, or entering a promotional code in the cashier at the time of deposit. Bonuses that are not opted in to before a qualifying deposit is made generally cannot be applied retroactively. Read each promotion's individual terms carefully — including the opt-in method, minimum deposit amount and game restrictions — before proceeding.

ar99 uses HTTPS/TLS encryption across the entire Platform to protect all data transmitted between your device and our servers. Passwords are stored in hashed, non-reversible form — we never store plain-text passwords. Access to personal data is restricted to authorised personnel only. We also monitor accounts for unusual activity patterns as part of our fraud prevention systems. For full details of our data practices, see our Privacy Policy.

ar99 provides a full suite of player-protection tools at no cost to every registered user: deposit limits (daily/weekly/monthly), loss limits, session time reminders, reality check notifications, cool-off periods (24 hours to 30 days) and self-exclusion (minimum six months or permanent). All tools can be activated via account settings or by contacting [email protected]. Full details are on our Responsible Gambling page.

Online gambling is subject to significant legal restrictions in Pakistan under the Prevention of Gambling Act, 1977, and related provincial legislation. ar99 is not licensed by any Pakistani government authority, including the PTA, State Bank of Pakistan or any provincial body. Pakistani users are solely responsible for verifying that their participation complies with all applicable local laws before registering or depositing. ar99 does not provide legal advice. If in doubt, seek independent legal counsel regarding your specific circumstances.