ar99 is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights available to you as a User of our platform.
This summary is for general orientation only. Please read the full Privacy Policy below for complete details.
We collect registration details (name, email, date of birth, address), identity verification documents (CNIC), payment information, device data and usage logs. We collect only what is necessary for Platform operation and compliance.
Your data is used to operate your Account, process transactions, complete KYC verification, comply with legal obligations, detect fraud and improve Platform performance. We do not use your data for profiling unrelated to our Services.
Data may be shared with payment processors, KYC verification providers, fraud-prevention services, and regulatory authorities where legally required. We do not sell your personal data to third-party advertisers or marketers.
All data transmissions are encrypted via HTTPS/TLS. Stored data is protected by industry-standard security controls. Access to personal data is restricted to authorised personnel on a need-to-know basis.
Subject to applicable law, you have the right to access, correct, delete or restrict processing of your personal data. You may also withdraw consent for certain processing activities. Submit requests to [email protected].
ar99 uses essential, functional and analytical cookies to maintain session security, remember preferences, and analyse Platform performance. You may manage non-essential cookies via your browser settings at any time.
This Privacy Policy (hereinafter referred to as "Policy" or "Privacy Policy") is issued by ar99 (referred to herein as "ar99", "We", "Us" or "Our") and applies to all personal data collected, processed, stored or transmitted in connection with your use of the ar99 website accessible at ar99.cam (the "Platform" or "Website") and the services made available through it (the "Services").
ar99 is an English-language online gaming information and entertainment platform targeted at Pakistani users. We are committed to handling your personal data with transparency, respect and care, and to complying with applicable data protection standards in the jurisdictions in which we operate.
Important Notice: ar99 is not licensed by any Pakistani government authority, including the Pakistan Telecommunication Authority (PTA) or the State Bank of Pakistan (SBP). Pakistani data protection law — including any applicable provisions of the Personal Data Protection Bill or related legislation — may apply to Pakistani users independently of this Policy. This Policy does not constitute legal advice. You are encouraged to seek independent advice regarding your rights under Pakistani law where relevant.
By accessing or using the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein, to the extent such consent is required by applicable law. If you do not agree to this Policy, you must cease using the Platform immediately.
This Privacy Policy should be read together with our Terms & Conditions and Responsible Gambling Policy, both of which are incorporated by reference into the overall agreement governing your use of ar99.
For the purposes of this Privacy Policy, the following definitions shall apply:
When you create an Account on ar99, we collect the personal information you provide during the registration process, including:
As part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, we may collect and process:
In connection with deposits, withdrawals and gambling activity on the Platform, we collect:
Payment Provider Note: Collection of payment method identifiers is purely for transaction processing and record-keeping purposes. ar99 does not store full payment credentials. References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are for identification of transaction sources only and do not imply any endorsement by or affiliation with those providers.
When you access the Platform, we automatically collect certain technical information from your device and browser, including:
When you contact ar99's support team or submit feedback, we retain records of your communications, including email correspondence, chat transcripts and support ticket details. These records are used for quality assurance, dispute resolution and compliance purposes.
ar99 does not intentionally collect Sensitive Personal Data beyond what may be incidentally disclosed in KYC documentation. We do not collect data from users we know to be under 18 years of age. Where we become aware that a minor has registered on the Platform, we will immediately suspend the relevant Account and delete associated personal data to the extent technically feasible.
ar99 processes your personal data only where a valid legal basis exists. The following legal bases apply to our processing activities:
| Processing Activity | Legal Basis |
|---|---|
| Account registration & management | Performance of a contract (providing Services you have requested) |
| KYC / identity verification | Legal obligation (AML/KYC compliance requirements) |
| Processing deposits & withdrawals | Performance of a contract |
| Fraud detection & security monitoring | Legitimate interests (protecting the Platform and its users) |
| Marketing communications (where opted in) | Consent (freely given, specific and revocable) |
| Responsible gambling monitoring | Legal obligation and legitimate interests |
| Analytics & Platform improvement | Legitimate interests (improving service quality) |
| Responding to legal requests | Legal obligation / vital interests |
ar99 uses the personal data it collects for the following purposes:
Marketing Opt-Out: If you have opted in to receive marketing communications from ar99, you may withdraw that consent at any time by contacting our support team at [email protected] or by using the unsubscribe mechanism provided in each communication. Withdrawal of marketing consent will not affect the lawfulness of processing carried out prior to withdrawal.
ar99 may share your personal data with carefully selected third-party service providers who process data on our behalf under written data processing agreements. These include:
All Processors are contractually obligated to process your data only as instructed by ar99, to maintain appropriate security measures and to comply with applicable data protection law.
ar99 may disclose your personal data to regulatory authorities, law enforcement agencies, courts or other competent public bodies where required or permitted to do so by applicable law. This includes disclosures in response to lawful requests relating to AML investigations, fraud proceedings or court orders.
In the event of a merger, acquisition, restructuring or sale of all or part of ar99's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify Users of any such transfer via a prominent notice on the Website prior to completion where reasonably practicable.
ar99 does not sell, rent or otherwise commercially transfer your personal data to third-party advertisers, data brokers or marketing aggregators. Any sharing of data with third parties is limited to the purposes described in this Policy.
ar99 operates as an international platform and your personal data may be processed by us or our service providers in countries outside of Pakistan. Some of these countries may not have data protection laws equivalent to those applicable in Pakistan or in major regulated jurisdictions.
Where personal data is transferred internationally, ar99 takes appropriate steps to ensure that your data receives an adequate level of protection, including by implementing contractual safeguards with receiving parties and restricting transfers to service providers operating in jurisdictions with recognised data protection frameworks.
By using the Platform, you acknowledge and consent to the processing of your personal data in jurisdictions outside Pakistan in the manner described in this Policy.
ar99 retains personal data for as long as necessary to fulfil the purposes described in this Policy, to comply with applicable legal obligations and to resolve disputes. The following general retention principles apply:
Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our internal data disposal procedures.
Cookies are small text files placed on your device when you visit a website. They are used to recognise your device on subsequent visits, remember your preferences and collect information about how you interact with the Platform. ar99 uses both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
You may control and manage cookies through your browser settings. Most modern browsers allow you to refuse or delete cookies, though disabling strictly necessary cookies may impair your ability to use the Platform. Instructions for managing cookies are available in your browser's help documentation.
ar99 does not currently respond to browser "Do Not Track" signals; however, you may manage tracking preferences through your browser settings and any cookie consent mechanism provided on the Platform.
Subject to the applicable data protection law of your jurisdiction, you may have the following rights in relation to your personal data held by ar99:
Exercising Your Rights: To exercise any of the above rights, please submit a written request to [email protected]. We will respond within a reasonable timeframe, generally within 30 days of receipt of your request. We may ask you to verify your identity before processing your request. Some rights may be limited where applicable law or regulatory obligations require us to retain or continue processing your data.
ar99 is strictly an adults-only platform. We do not knowingly collect, process or store personal data relating to individuals under the age of 18, or the higher minimum age applicable in the operator's licence jurisdiction. Our registration process includes age verification steps designed to prevent access by minors.
If you are a parent or guardian and believe that a minor has registered on ar99 and provided personal data without your consent, please contact us immediately at [email protected]. Upon verified notification, we will promptly suspend the Account and delete the minor's personal data to the extent technically feasible.
ar99 does not present 18+ age compliance as evidence that gambling is lawful in Pakistan. Pakistani users remain responsible for ensuring their participation complies with all applicable national and provincial law.
ar99 implements appropriate technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:
While ar99 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your Account credentials. Please notify us immediately at [email protected] if you suspect any unauthorised use of your Account or security breach.
The ar99 Platform may reference or integrate with third-party services — including game content providers, payment processing services and analytics tools. Where third-party services collect data independently, their collection and use of that data is governed by their own privacy policies, not this Policy.
ar99 does not control the data practices of third-party services and is not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you interact with through the Platform.
ar99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data practices or Platform features. Material amendments will be communicated to registered Users via email notification or a prominent notice on the Website prior to taking effect.
The "Effective Date" at the top of this Policy will be updated each time the Policy is revised. Continued use of the Platform following publication of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not accept the revised Policy, you must cease using the Platform and may close your Account in accordance with our Terms & Conditions.
If you have any questions, concerns or requests regarding this Privacy Policy or the way in which ar99 processes your personal data, please contact our Data Support team using the details below:
Data Support Email:
[email protected]
Subject Line (Recommended): Privacy Request — [Your Registered Email]
Platform Language: English (Pakistani Market)
Support Language(s): English; Urdu language assistance may be available on request.
Response Timeframe: We endeavour to acknowledge all privacy-related requests
within 5 business days and to provide a substantive response within 30 calendar days.
Complex requests may require additional time; we will notify you if this is the case.
For responsible gambling concerns, self-exclusion requests or matters relating to account closure, please additionally refer to our Responsible Gambling page and our Terms & Conditions for further guidance.
Our Terms & Conditions and Responsible Gambling page give you the full picture of your rights, obligations and the tools available to keep your gaming experience on ar99 safe, informed and enjoyable.